FAQs
FAQs
1. Delivery options
Visit our Shipping Information page to see available shipping options for different countries.
2. Cancel or amend an order
We process orders quickly to ensure fast delivery. Once your order is placed, we cannot cancel or amend it. However, you can return items within 14 days. Visit our Returns Portal for more details.
3. Received a faulty item?
If you receive a faulty item, contact us within 48 hours of delivery. Please send clear photos of the issue and a description. Our Customer Service Team will assist you in returning the faulty item for inspection. Refunds or exchanges are not available for items with normal wear and tear.
4. Missing an item?
If you think an item is missing, check the following:
- We may have shipped items in separate packages (check your email for tracking info).
- If an item was out of stock, we would have notified you and issued an automatic refund.
If the missing item isn’t resolved, contact us within 48 hours of delivery. Provide your order number and shipping details so we can investigate.
5. Received an incorrect item?
If you received the wrong item, contact us immediately. Send details of the incorrect item, including photos and packaging, and we’ll arrange for a return and replacement (if available).
6. Returning an item?
Visit our Returns Page for full instructions on how to return your items.
7. Returning an international order?
For international returns, visit our Returns Page.
8. Payment options
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Apple Pay
- PayPal
- Tabby (for UAE customers)
- Cryptocurrency (for international orders)
- Cash on Delivery (for UAE customers)
All transactions are secure and encrypted for your safety. Please note that payments must be made before your order is shipped.
9. Need further help?
If you have any questions, contact our Customer Service Team at gfinternationalfzco@gmail.com. We aim to respond within 24 hours (up to 48 hours during busy periods).
